01 · The question
In the email I received today it says “claimed their abandoned-cart KKCredit from an automation we built back in the spring.” How did you set this up? I’d love to implement something like this. Are you doing it in Airtable? Will this process be outlined in the Get it Done week? Or is the GIDW just about a simple email sent?
Asked by ShelleyJul 14, 2026From the Telegram archive
02 · Kate's answer
Answered Jul 14, 2026
Kate's answer
03 · The short version
Kate's take, in a sentence or two
Kate explains that KK credit tracking is managed in Airtable, partly automated and partly manual. For abandoned carts specifically, customers are told to reply to the email or forward their order confirmation, and then the credit is manually added for them in Airtable. She notes that while the credit system itself isn't outlined in Get It Done Week, the abandoned cart process is.
04 · Transcript